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Bupa Echuca passes audit

Bupa Echuca passes audit

They have applied to have the sanctions lifted

Bupa have released an official statement following recent reports of failing standards of care in their facilities, including Echuca.

Bupa had failed to meet the health and safety standards in more than half of their homes.

They state all necessary standards were met in their recent audit, and have since applied to have the sanctions lifted.

Bupa have apologised for past failings and are working to ensure that past mistakes do not happen again.

The recent report shows that of Bupa's 72 nursing homes:

- 45 failed to meet all the health and safety standards;
- 22 homes have been declared as putting the health and safety of residents at 'serious risk';
- 13 Bupa homes have been sanctioned, and will no longer receive government funding or be able to accept new residents; and,
- Five homes had their accreditation revoked, with only four later re-accredited.

Bupa Echuca had previously been in the spotlight following reports of a residents contracting scabies.

The ABC reported Aileen Ashford's brother Michael contracted scabies while in the care of Bupa staff.

Over a year Ms Ashford made many complaints about staff shortages and untrained carers, resulting in poor hygiene and living conditions for Michael.

Ms Ashford believed the scabies were transferred from staff, a visitor or other residents because her brother had never left the facility.

She told the ABC she complained to Bupa's head office, which conducted an internal investigation, but she said the company would not acknowledge that Michael had scabies.

"They weren't going to admit wrongdoing because of the liability that would create for them as an organisation," she said.

"It was a normal bureaucratic response. It didn't have any warmth or human touch in it or a sense that 'We're here for the people that we care for.'"

The full statement can be found below.

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A Bupa spokesperson issued the following statement to ACE Radio following reports of the failing standards of care in their facilities.

"Bupa Echuca was recently audited by the Aged Care Quality and Safety Commission and the home met all the necessary standards. Following this result, Bupa has applied to have the sanctions lifted.

Bupa apologises unreservedly for the past failings that have occurred in some of our care homes, including at Echuca.

We take our responsibility to care for older Australians incredibly seriously and we are working to improve the quality of care in every home we operate, to help ensure that past mistakes don’t happen again and to restore confidence in all of our homes. Some of this will take time but we are already starting to see genuine progress."

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