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Middleton Gorman Ward Nurse Unit Manager Jacquie Elia sits down and conducts a survey with ward consumer Yvonne Binks. Photo: Supplied.

Deni Hospital Feedback

Deni Hospital Feedback

Middleton Gorman Ward Nurse Unit Manager Jacquie Elia sits down and conducts a survey with ward consumer Yvonne Binks. Photo: Supplied.

Patients have shown a positive response to the services

The Deniliquin Hospital have taken feedback into their own hands to find out exactly what patients and consumers think of their care.

The hospital introduced live surveys in March this year, with questions ranging from food service and hospital access.

Cluster Manager for Deniliquin Hospital David Jackson said more than 400 patients and consumers have been surveyed so far.

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"The responses have been excellent," he said.

"86 percent so far have rated the services at the hospital 'excellent', a further 10 percent have rated them 'great'."

Mr Jackson said the feedback allows timely responses from the hospital.

"I guess there was no real accurate response in regards to what patients feel about their experience at the hospital.

"Although NSW Health does a three-year survey, there's nothing current.

"If someone made a comment today, somertimes that doesn't surface for months later, so this gives us some real accurate data. It's done daily, calculated monthly, and fed back accordingly."

The optional surveys are conducted live via a tablet, and can be filled out by a consumer or their family member.

The person also has the option to be contacted by a manager for further discussions, or provide additional comments with a free text message.

Consumers also have an opportunity to provide additional comments with a free text message.

Mr Jackson said despite more than 50 positive comments about staff, not all the feedback is good.

"A topic in particular is our local carparking that we're working closely with Council about improving at the moment," he said.

Mr Jackson said the hospital is always open to using consumer and visitor feedback to make improvements that matter to patients.

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